ORDER CONFIRMATION AND TRACKING
When your online order is completed you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.
If your order is on backorder, you will be contacted via email with details of your backorder item.
Please allow up to 7 working days for your order to be processed and delivered.
Please note items on backorder may take longer than 7 working days to be processed and delivered.
Orders will be delivered via Australia Post and will require a signature.
When placing your order, please indicate if you would like 'Free Gift Wrapping' for your item/s.
Shipping is free with all orders over $100.
Orders under $100 will be charged a $10 shipping fee.
Orders over $5,000 are only available to be picked up in person from our store.
Simply show your receipt (this is emailed to you when you place your order online), the credit card used for your purchase, and a form of photo ID.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please email firstname.lastname@example.org or call us (08) 8682 6433, 9am – 5:30pm Monday to Friday so that we may assist you.
An exchange or refund will be offered for any faulty merchandise returned to our store.
You may return and receive an exchange for any non-faulty full price item that is unworn, in original condition and packaging to our store within 30 days of delivery. However due to heath regulations, earrings are not able to be returned unless faulty.
We are unable to offer returns on sale items unless faulty.
Freight costs are non-refundable.
Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.
HOW TO RETURN OR EXCHANGE AN ITEM
Simply show your online receipt (this is emailed to you when you place your order online) and the credit card used for your purchase at our store within 30 days of delivery, where our store staff will be happy to assist you.
If you would like to exchange your item, please contact us ahead to confirm that the item is available.
Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
If you're concerned that your product has a manufacturing fault, please contact us to organise a return the item for inspection.
All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.
After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.
Remedy can include, repair, replacement or refund at our discretion.
If we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
Leading Edge Jewellers Port Lincoln,
Shop 2 The Centre,Liverpool Street,
Port Lincoln,SA 5606,
Phone: (08) 8682 6433
Please ensure your return parcel is securely packaged with the return address and sender address clearly displayed on the outside of the parcel.
To avoid delivery problems, we encourage sending your return back by registered post.
The shipping costs incurred for returning items for an exchange are not covered by Leading Edge Jewellers Port Lincoln.
Only items confirmed as faulty and returned will have shipping costs refunded.
ONLINE GIFT VOUCHERS
You can purchase an Online Gift Voucher via our website in Australian dollars (AUD) and send it instantly.
Simply select your chosen amount. Enter the recipients name, email address and add a personal message.
You may email the Online Gift Voucher immediately to the receipient, or send to yourself to on-forward or print later.
Online Gift Vouchers are valid for 12 months from the date of purchase.
HOW TO REDEEM ONLINE GIFT VOUCHERS
Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout. The amount will be deducted automatically from the cart including GST (after shipping costs are calculated).
ONLINE GIFT VOUCHERS TERMS & CONDITIONS
Our Online Gift Vouchers are valid for 12 months from date of purchase.
Online Gift Vouchers cannot be redeemed for cash.
Online Gift Vouchers are non transferrable.
We are not liable for delivery of an Online Gift Voucher to an incorrect or non-existent email address.
Promotional codes cannot be applied using an Online Gift Voucher.
If your order is less than the value of your Online Gift Voucher, the remaining balance will remain on the same Online Gift Voucher for future use.
If your order exceeds the value of your Online Gift Voucher, the additional amount must be paid with credit card or PayPal.
Any returned items will be refunded as an Online Gift Voucher.
All remaining balances on your Online Gift Voucher past the valid date will be deemed invalid.
GST and shipping is applicable on any products purchased with an Online Gift Voucher.